How we work
With over 25 years of experience in the stone industry, Stone & Earth’s expert manufacturing and fitting team are directly on hand to provide you with the highest level of customer service.
Our relationship with our customers remains at the heart of our business and we pride ourselves on our professional, knowledgeable and approachable service. Our commitment to quality, attention to detail and high standards has meant that over the years, more and more of our business has come directly from referrals from our loyal customers.
How our process works for our customers
Here at Stone & Earth, we like to make the process as straightforward as possible whilst ensuring that our high standards are met and expectations are exceeded from the moment you step into the showroom right through to your worktop being fitted.
We are meticulous in our attention to detail, dedicated to our craft and proud of what we deliver but the journey for our customers is straightforward without compromising on standards.
By visiting our showroom or giving us a call, our expert team will be able to offer advice depending on any plans you may have and your preferences. And, if you’re unsure which worktop is the right one for you then one of the team will only be too pleased to share their wealth of experience and guide you towards the best worktop for your home and lifestyle.
After deciding which surface and colour you would like, we can then advise you on what size of stone you’ll need and provide you with a quotation the same day. Our price match guarantee is just that- if you receive a like for like quote no older than 30 days from elsewhere, just send us the quote and we’ll match it.
By authorising the order (by means of a signed order) one of the team will then arrange a date with you for a member of the Installation team to come and begin the templating process. This will normally be within 7-10 working days from your order being accepted. Within 7-12 working days of the template being completed, the worktop can then be fitted.
What happens next?
A member of the Installation team will come and visit your home to begin the templating process which is where replica countertops are measured to the exact millimetre.
We fabricate the stone on site in our state-of-the-art production facility by our highly skilled production team. The stone is cut and polished with precision using the template specifications
Before fitting, the stone will undergo a strict quality control process. It is only after it has fulfilled all the inspection standards that it will be taken to the address for the final fitting.
As an established company, we have worked hard to build and develop close partnerships with the very best international suppliers in stone. As a result, we can offer you the highest of quality stone available on the market today.
We know how important it is for you to visualise how your new kitchen and bathroom will look. That is why we have invested in our new showroom which showcases the full range of worktops, tiles, bathroom fittings and accessories.